Initially the bus provided was ac faulty, staff were planning to continue the trip
On shouting by travellers they called technician and serviced the ac.
At 4:30 am they changed the bus.
At 10:00 am we are at Palakkad.
Still I have not reached Kondotty.
Expecting to reach by 1:00pm only.
Whereas actual timing was 8:30am.
Very bad experience.