I wish to have a rating in MINUS. The vehicle left Chennai at 12.12 pm only after few irate passengers lodged a complaint with the local police station. It reached destination 4 hours late, leaving all our schedule in tantrums. The staff were unruly & very rude. I had booked this based on the timing provided by your site. In future please check for timings accuracy and then include service providers. This is my second such incidence and I may shift to some other site and I would be compelled to post your shortcomings to alert my friends if this recurs, as in earlier occasion you had not bothered to clarify even.