Unfortunately very sorry to tell you that , the above said trip given us a very bad experience.
Major problems are given below,
1.Pick up /boarding delay -- one hour- Intimation not came from your side.
2.A/C was not working in bus ,after passengers complaint only you people reacted.
3.Without A/C, 6 hours bus ran-- Delay in arrangement of spare bus.
4.At pick up points no proper arrangements for passengers in case of delay.[Eg;pondicherry passengers ]
Please try to avoid there things ...
It was good to see that , you people arranged a car facility for me to Adoor from Thiruvalla.