The staff on the bus were very courteous and friendly.
On the other hand the quality of the bus was NOT upto the mark: the knob to control the flow of air, above me, was missing (or I guess was broken). The lever to control the thigh rest was not working properly. The light above my seat was not working. I was planning to work during my journey but was unable to do so due to insufficient light. This was not expected at all while booking my ticket. Really disappointed as far as the quality of the bus is concerned.