Terrible experience in every way. terrible timing, rude staff, clumsy maintenance. Scheduled time at Bilaspur was 11:30pm, 10pm I get a call from the conductor who talks as if he is doing me a favor saying bus would reach in 20 mins and they would wait for me for 5 mins and then leave. "I am informing you 20 mins in advance, faltu bakwas matt karo," as he said. Then they dont know their own pick up location, managed to stop it thanks to my friends who were at the designated HP petrol pump along with me. Then shown the wrong seat and not the one I booked. "yahan baitjao, window seat chaiye toh miljayegi," the same chap says again being so "generous". Arm rest on the right broken, water bottle holder doesn't exist. Spent half the journey pushing the chap next to me from falling over on me and the missing arm rest was of great help! So all in all 1/10. Looking to further follow up the matter.