Very poor service, I am a family man traveling with wife and 3 small children. Booking gave the impression that this was a Volvo, but was some cheap Leyland bus. Lot of dadagiri by the conductor, forcing everyone to go for dinner when we were carrying our own dinner. Then when wife is feeding baby, opening curtains. I had a feeling that the conductor was drunk. He was making a ruckus over shoes lying outside. I told him we cannot put shoes inside because baby was sleeping with us. No common sense showed by staff of the bus, thanks to other passengers who understood we were saved. Conductor wanted to get us out of the bus in the middle of nowhere.
We were supposed to get off at Thane, but we were lied to and had to get off some 15km outside of Thane.
Please do not let other passengers traveling with small children travel in National travels. Very sad and disappointed with the service. If you are a good company you will acknowledge this complain with an apology.