1. The bus was in bad condition inside. The curtains were stained and dirty. The mattress was worn out and dirty. The pillows and blankets were smelly and absolutely unuseable.
2. The bus doesnt have storage space under the seat. You'll have to keep any handbags with you on the seat itself. We could barely fit our shoes under, and most of them had just left their shoes in the walkway, which is a great security hazard.
3. The staff - Shyam, was downright rude and fought with one of the passengers for asking to put his bag in storage since there was no space under the seat.
He then refused to lower the main speaker volume although it was 11pm at night.
He stopped the bus in the middle of nowhere. When asked where the ladies restrooms were, he pointed into the darkness. When I said there don't seem to be any there, he insisted there were restrooms behind some sheds there in the dark. As me and my daughter proceeded into the darkness, one guy started shouting at us not to go there as it was his personal property. We had to board the bus back.
When close to destination, he kept ignoring any questions regarding the route, and when we we're expected to reach our stop.
When I said I was going to report him, he said sure go ahead.