The bus was very late and there was no contact details for bus driver or conductor, on the e-tticket generated. Also, there was no local contact of bus service agency in the city - Vadodara from where I boarded the bus. I was completely clueless and standing across the high-way waited for bus 4 hours and with absolutely nobody to contact regarding the bus status. No SMS intimation regarding delayed bus. Will never travel with the travels company again.