1. we had to board a local bus to hosur and then get on to a sleeper bus. bus was very old and in bad condition and stopped a few kilometers after hosur. the driver also took an alternate route rather than go on the main toll road (maybe some issue with the permit, some co-passengers were speculating)
2. bus broke down in the middle of nowhere, and inspite of some of my co-passengers calling up, no alternate arrangements were made. the driver was also nowhere to be seen, leaving the cleaner person and another young boy to handle the very irate crowd in the middle of night, in the middle of nowhere.
3. wouldn't travel by universal again ever.