Pathetic to say the least. You book on redbus.in, then you go to Universel (or is it Universal) travels at Madiwala. The person there is clueless about this bus even after showing the SMS message. He then asks to cross the road and go to an SRS travels. You do all that to find out you need to go further near an SMA travels where you get picked up by a Sri Amman Travels bus that takes you to Hosur where somewhere in the dark you get switched to a Universel bus finally. The windows do not close, it is a non-AC bus. The main door does has a broken handle. All this for Rs. 1300 for each ticket. It has been a while since I travelled in buses such as these. Stop killing yourself. Just cancel the trip instead.