I had booked ticket for my cousin and aunt for a journey from bglr to mudabidri. We had only one option to travel via SRS travels. They had a proper pick up from Vijaya Bank colony. After which my people had to get down in their designated stop to take their bus. It is here where we have a complaint about
a) No guidance on when and where exactly the bus would come
b) No helper around for ladies
c) The guy sitting in the office was pretty rude when was requested info about the expected time for bus arrival.
As per the schedule bus was suppose to reach by 6, but it got delayed by one hour. This was still excusable, but the behavior of SRS staff in their office was pathetic.