The bus quality is good. But I had booked ticket from Bangalore to kazhakootam. They stopped in thiruvananthapuram and said that it is the last stop.when enquired, they said they have to repair a window which was broken. To make passengers get down on the middle of the journey and in a place where they don't even know is injustice. I am very dissatisfied with this service. I paid money to go to kazhakootam. Now I had to travel in a cab and pay extra money to get there. The bus was supposed to reach at 9. I reached Trivandrum at 12:20!! On top of it, not even in my destination. Very bad and inconsiderate of people to treat passenger,especially ladies!!