I booked lower berth sleeper ticket using redBus.com (Ticket#TJDN28632843, PNR#TS-RB38834668MIV/2990338). January 7, 2017 myself, wife and a small kid travelled in Sugama Tourist to Mangalore. On the way, our bus stopped around 1am and bus operators told us to travel in other Sugama buses. We booked lower berth sleeper tickets in the front(FYI ticket# attached) BUT later ineluctably we travelled in last seat(sitting) with our small kid. Please note, from Mangalore we took a cab to reach the destination. I’m expecting partial ‘refund’ for this journey. Value of front lower sleeper and back seats are always different.