Please stop giving a platform for KPN. They have turned into an outright, arrogant, rude service provider over night. The staff are horribly rude, they have the audacity to say, "yes, we are three hours late for departure and there is nothing you can do about it, if you dont want to go, get down from the bus". Never expected this. I will never travel in KPN again. The bus was 5 hours late in total.