Such a Worst Service i ever saw. My pick up was from Govardhan. I was with family having few laugages and a kid. I was waiting i front of office, where there i a very less space to stand aswell. When the Bus camr fir pick up, it went allmost near the metro station, and driver called me to come there. I started moving there with laguages and a kid .....and when i reached bus....he was rushing us to get in. It waz like winning a race for me to catch bus. When the bus fare is such a high, why can't they make a proper provision to stand and get in...? And once the bus started to move for 2 to 3 kms, again the bus stoped for 2 hour or may me more then that, waiting for one passanger to come. And it was a horrible situation without a fan in tht sleeper coach with Kid while waiting. Really a very Bad experience i had. I will never prefer VRL again.