Overall worst experience i ever had in my life. Let it be cleanliness, punctuality, staff behavior.
Bus quality - Very dirty. can't expect this in bus. bed spread wasn't changed. we really had to fight for a change. area below seats had around 40, 50 bottles and very very dirty. Let it be curtains, windows very dirty.
punctuality - they were late by 1 1/2 hours and weren't worried about the time to reach. they reached in midnight 1 hour later than expected, but still so irresponsible behvaior showing they were careless of how the customers can reach their destination. there is no minimum empathy or courtesy.
staff behavior - their response was ridiculous in all matters. they asked can't u adjust for some time when we asked for bed spread change, in spite of agreeing the fact that there were 2 journeys after they changed it last time.