I was travelling in SRS travels from Bengaluru to Banahatti on 08-07-2016(Friday) 8-45pm Departure from Anand Rao Circle, Bengaluru.
Bus had a breakdown 15kms after Tumkur at around 12-15am Saturday morning. I must tell you this was my worst experience ever with any travels I have come across. There was NO immediate assistance from anybody associated with your travels. Bus was halted for 5 hrs until some mechanics came all the way from Bengaluru. They took 1hr to repair with NO guarantee of occurring the same problem again. As expected after 20mins of travel the Bus broke down again. Now your people from SRS Travels made an arrangement of another bus, which was after 6-7 hours of torture to the passengers. If this is your service to the passengers then I am sorry I will never ever again book SRS, which until now I used to do it regularly. I reached my place at 4pm in the evening.
I strongly demand the refund for my ticket(ticket is attached), in case if you would like me to consider booking SRS travels in future.