I had booked tickets for my parents and I using your website to travel from Allahabad to Lucknow on 23rd Jun, 2015 at 12:00 pm. Below are the ticket details for your reference.
Ticket no: TH7M88736537
Bus Number: UP 32 C2 2851
However, the bus broke down at Kunda, and none of us passengers were provided any alternate travel means. At 1 o'clock on a harsh sunny noon we were left stranded on a barren street with very limited traffic/means of conveyance. Further, not being a localite to Allahabad as well as Lucknow, it became even more difficult for us to arrange for a taxi service that could take us to Lucknow.
Attached is the bus ticket for your reference. Request you to kindly reimburse our ticket expenses and compensate us for all the troubles we had to face during the journey.
Aprajita Ranjan / Mukul Ranjan