We were on the road 40 k.m.s away from Surat for almost 4-5 hours bellow hot sun all the full bus passengers suffered a painful out stay including women children and senior citizen. Some problem with bus could not be solved even with the help of volvo service wan. Our pain full out stay ended only after 2nd bus arrived and that brought us to Banglore at 3. P.M.i.e. 7 hour late than scheduled arrival. It was very painful journey for all the passengers for missing scheduled programs . Only thing is satisfactory that management provided on the road tea, water bottle & lunch in form of a Rice pulao pack . They would have make up loss of time during remaining journey for the benefit of passengers.