Departure over 1 hour late on account of "courier parcels" not having arrived by scheduled departure time. No information or intimation by staff for reason of delay other than if I have a problem then lodge complain. Also, drop off in Anand not on designated stop, but on the highway. Somewhat difficult a tourist such as I or wowed and children, late in evening to secure a local transport. I would not use Gujarat Travels again as despite my formal complaint on the day I have not received and response.