Customer reviews on redBus

redBus is the first and only site in India to have started accepting and uploading customer reviews on buses.

We received a lot of feedback from our customers about their experience during their travel in our partner buses. We deiced to share this feedback with our other fellow customers so that every one can benefit from each other’s experience. This way we are now able to build excellent knowledge about each bus service.

Reading reviews
Step1 : Do a search for any route on the home page

Step2 : You will be taken to the search results page. Under the name of the travels, you will notice two hyperlinks – Customer reviews and More info.

Step3 : When you click on the “Customer reviews” link, you will be taken to a page that has the reviews on the basis of:
  • Bus quality
  • Punctuality of the bus
  • Staff behavior

You can also read specific comments by clicking on the “Click here” link.

Submitting reviews

Journey date Questionnaire e-mailed to customer Feedback Feedback uploaded on redBus

Only customers who have traveled by a particular service can submit reviews for that particular bus. We send a short feedback questionnaire after the date of travel and once you fill this up, we will display these ratings within 3 days on the site.

Since the reviews can only be submitted by customers who have already traveled by the bus, there is no way that any review can be manipulated. You can rest assured that the review that you read is the actual review from a customer.

We sincerely request you to submit reviews – positive and negative – after your travel so that everyone can benefit from your experience.


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