General
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What are the advantages of purchasing a bus ticket with redBus?
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redBus is India’s largest bus tickets company and therefore, you will find the largest
option of bus seats on the site. Some of the advantages of dealing with us are:
- You can choose your seat
- You can book your bus tickets online, by phone, or in person
- You can get your tickets home delivered and pay by cash on delivery
- You can choose from over 350 bus operators
- You can choose from buses based on boarding points, timing and
bus type
cash on delivery
If you think we can add value in any other way, you can send us your feedback using
the form on the left-hand-side of the page.
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Do I need to register to use redBus?
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No. redBus does not require its customers to go through a tedious registration process.
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Does booking online cost me more?
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Not at all! The price of the bus ticket is the same as you would get from the bus
operator too. For online bookings, we charge a two percent service fee whereas,
if you want tickets home delivered, we charge Rs. 25 per delivery. If you think
that you have been charged more for your bus ticket, please feel free to send us
the details by filling the feedback form. We have many satisfied customers and one
of the reasons is that they get all the convenience at the same cost!
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Ticket-related
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Is it mandatory to take a printout of the ticket?
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Yes. It is a must to take a printout of the ticket and produce it at the time of
boarding. If the ticket is booked online, an e-ticket is presented after the booking
process is complete and a copy is sent by e-mail too.
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I've lost my ticket. What do I do now?
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A copy of the ticket would have been sent to you by e-mail when you booked the ticket.
Please take a printout of that mail and produce it at the time of boarding. If you
have not received the ticket e-mail, please call us at any of our call centers and
a redBus executive will send you a copy by mail.
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Booking-related
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Your site shows me a request button when I search for my route. What is this?
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Seats for some of the buses are not readily available with redBus. In such cases,
we will take the trouble of helping customers by getting wanted seats from the bus
operator and providing it to customers. Therefore, if you see a request button,
it’s recommended that you leave your contact details there and a redBus executive
will try to arrange a ticket for you. Alternately, you can call us and get live
help from our executives.
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I have placed a request. How much time will it take to hear from you now?
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We will call you basis the requests queue and date of journey. At times we are inundated
with requests and this may cause a delay in the time we may take to get back to
you. If you face such a delay, it’s best to call us up and check on the status of
your request.
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Payment-related
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Does the owner of the credit card with which the ticket is purchased need to be
one of the passengers?
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Not at all! A passenger can use any card to pay for the ticket, not necessarily
their own. However, please note that the passenger in whose name the ticket is booked
should carry a proof of his identity (along with the ticket) at the time of boarding
the bus.
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I don't have a credit card. Can I still buy a bus ticket?
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Sure you can. You can call us and book your bus ticket over the phone. You can get
the tickets home delivered at a cost of Rs.25 and pay cash on delivery.
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What payment options do I have?
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The different payment options are
- Credit card
- Debit card
- Internet banking (Internet enabled online bank account)
- Cash-on-delivery (available in select major cities)
- Cash cards (ITZ cash, Done card, Oxi cash, Tick business and Zip cash)
- mChek mobile payment
- Paymate mobile payment
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Can I pay using my internet enabled bank account?
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Yes. You can transfer money from any of your below bank accounts to redBus to buy
tickets:
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ABN Amro Bank |
Citibank |
IDBI Bank |
Punjab National Bank |
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Axis Bank (UTI Bank) |
Corporation Bank |
IndusInd Bank |
State Bank of India (SBI) |
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Bank of India |
Federal Bank |
Jammu & Kashmir Bank |
Union bank of India |
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Bank of Rajasthan |
HDFC Bank |
Kotak Bank |
Yes Bank |
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Centurion Bank of Punjab |
ICICI Bank |
Oriental Bank of Commerce |
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How does the transaction appear on my card / account statement?
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Transactions on redBus will appear as REDBUS.IN, www.redbus.in or CCavenue in your statement depending on the payment option that you had chosen.
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How can I order a home delivery?
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To order a home delivery, contact us at any of our call centers. Our executive will book a ticket for you and have it home delivered at a time most convenient to you. You can also order a home delivery online (except for same day travel). We have home delivery as a payment option on the payment page. You can leave your delivery preferences there. We will call to confirm the details you have provided us and dispatch the ticket.
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Is it safe to use my credit card on this site?
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Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
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Cancellation-related
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Can I cancel my ticket online?
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Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center.
Kindly note that the money is not transferred back to your card / bank account. Instead the money will be refunded in the form of a Cash Coupon which can be used against a future booking on redBus (within 6 months of cancellation). The following is the usual cancellation fee:
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Time Frame |
Cancellation Fee |
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Upto 1 week before the travel
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No charge (fully refundable)
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Less than 1 week and upto 3 days before the travel |
5% of the total ticket fare
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Less than 3 days and upto 24 hrs before the travel
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10% of the total ticket fare |
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*Less than 24 hrs before departure |
No Cancellation |
However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.
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How can I cancel my bus ticket online?
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You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.
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Refund-related
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I missed the bus. Do I get a refund?
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redBus provides a 100% refund if the bus is missed due to either redBus or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to redBus no refund is provided.
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How can I get a refund in case I cancel my ticket?
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The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash coupon.
The cash coupon is a code that can be used against any future bookings with us (within 6 months of cancellation date).
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What is a cash coupon?
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The cash coupon is a 12 digit alpha-numeric code that can be used as money while
purchasing a ticket through redbus.
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Can I use more than one cash coupon during a single transaction?
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Yes. You can use more than one cash coupon during a single transaction on redBus. You can enter as many as 3 coupons per transaction. However each coupon can be used only once. Every time you enter a new cash coupon number, you submit the number using 'calculate'. The balance after the transaction will be associated with the new cash coupon.
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I don't want the cash coupon - I want my money back. What do I do?
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The cash coupon policy was introduced for convenience to the user so that they don't have to go through the payment procedure all over again. However, if you wish to encash the cash coupon, you can do so by sending us a mail on 
. We will require your cash coupon number, and the bank / card details you used while making a payment the time you transacted. The money will reflect in your card / account within 10 business days.
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