redBus is India’s largest bus tickets company and therefore, you will find the largest
option of bus seats on the site. Some of the advantages of dealing with us are:
- You can choose your seat
- You can book your bus tickets online, by phone, or in person
- You can get your tickets home delivered and pay by cash on delivery
- You can choose from over 350 bus operators
- You can choose from buses based on boarding points, timing and bus type
cash on delivery
If you think we can add value in any other way, you can send us your feedback using the form on the left-hand-side of the page.
No. redBus does not require its customers to go through a tedious registration process.
Not at all! The price of the bus ticket is the same as you would get from the bus
operator too. For online bookings, we charge a two percent service fee whereas,
if you want tickets home delivered, we charge Rs. 40 per delivery. If you think
that you have been charged more for your bus ticket, please feel free to send us
the details by filling the feedback form. We have many satisfied customers and one
of the reasons is that they get all the convenience at the same cost!
It depends on the bus operator you have booked your ticket with. Even mTickets are available on redBus. For operators that support mTickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel.
For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.
To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.
A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centers and our executive will re-send you a copy by mail.
An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has the TIN number and the PNR number along with other ticket related information. It can be used to board the bus. Please note that not all operators accept mTickets. To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.
You can generate your mTicket online. Click on the Print/SMS ticket link on the home page on www.redBus.in. Enter your TIN number mentioned on the e-ticket we e-mailed you. Choose the SMS option and click on Submit. In case you don’t have a copy of the e-ticket either, contact our call center and our executive will assist you.
Sure you can. Please contact our call center and our executive will send you the mTicket on your desired number.
Seats for some of the buses are not readily available with redBus. In such cases, we will take the trouble of helping customers by getting wanted seats from the bus operator and providing it to customers. Therefore, if you see a request button, it’s recommended that you leave your contact details there and a redBus executive will try to arrange a ticket for you. Alternately, you can call us and get live help from our executives.
We will call you basis the requests queue and date of journey. At times we are inundated with requests and this may cause a delay in the time we may take to get back to you. If you face such a delay, it’s best to call us up and check on the status of your request.
Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.
Sure you can. You can call us and book your bus ticket over the phone. You can get the tickets home delivered at a cost of Rs.40 and pay cash on delivery.
The different payment options are
Yes. You can transfer money from any of your below bank accounts to redBus to buy tickets:
Transactions on redBus will appear as REDBUS.IN, www.redbus.in or CCavenue in your statement depending on the payment option that you had chosen.
To order a home delivery, contact us at any of our call centers. Our executive will book a ticket for you and have it home delivered at a time most convenient to you. You can also order a home delivery online (except for same day travel). We have home delivery as a payment option on the payment page. You can leave your delivery preferences there. We will call to confirm the details you have provided us and dispatch the ticket.
Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center.
The following is the usual cancellation fee:
However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.
You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.
redBus provides a 100% refund if the bus is missed due to either redBus or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to redBus no refund is provided.
The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash coupon.
The cash coupon is a code that can be used against any future bookings with us (within 6 months of cancellation date).
The cash coupon is a 12 digit alpha-numeric code that can be used as money while
purchasing a ticket through redbus.
Yes. You can use more than one cash coupon during a single transaction on redBus. You can enter as many as 3 coupons per transaction. However each coupon can be used only once. Every time you enter a new cash coupon number, you submit the number using 'calculate'. The balance after the transaction will be associated with the new cash coupon.
The cash coupon policy was introduced for convenience to the user so that they don't have to go through the payment procedure all over again. However, if you wish to encash the cash coupon, you can do so by sending us a mail . We will require your cash coupon number, and the bank / card details you used while making a payment the time you transacted. The money will reflect in your card / account within 10 business days.
Sure you can. You have two options:
- Call 394-12345 and our call center executives will book the bus ticket for you. These tickets will then get delivered to your home and you can pay in cash
- You can book the ticket online by choosing “Cash On Delivery” in payment options. You can pay in cash once the ticket gets delivered to you.
To order a home delivery, contact us at any of our call centers at 394-12345.Prefix the city STD code to this number. Our executive will book the ticket and deliver it to your home/office address. You can also order a home delivery online (except for same day travel) by choosing “Cash On Delivery” in the payment option.
You will be charged Rs. 40 as delivery charges for COD.
If you book your return tickets before the onward ticket is dispatched, you will be charged only Rs. 40.
Currently we have Cash on Delivery service in Ahmedabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune and Vizag.
Please call 394-12345 and our executives will help you to book the ticket.
Yes. Currently Sunday delivery is available in Bangalore, Chennai and Hyderabad.
Yes. You can get a confirmed COD ticket online provided you book at least 2 days in advance.
No. We only accept cash for COD.
Cash on Delivery tickets can be cancelled by calling our call center at 394-12345.These tickets cannot be cancelled online.
Call 394-12345 for pre-delivery COD cancellations at zero cancellation fees.
No. You don’t have to pay cancellation charges if the ticket is cancelled before delivery.
For cash on delivery tickets, the refund amount can be transferred only to your bank account. Please provide the following bank details to our call center executive while canceling the ticket:
- Account holder’s name
- Bank A/C number
- Bank Name
- Branch Name
- IFSC code
Please call 394-12345 and mention the phone number used for booking the ticket. Our executive will update you about the status of delivery
For requests placed between 10 AM to 9 PM, our executives will call you within 30 minutes. If you place a request after 9 PM, we will call you next day.