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Frequently Asked Questions


Frequently Asked Questions about Bus Booking


General
What are the advantages of purchasing a bus ticket with redBus?

redBus is India’s largest bus tickets company and therefore, you will find the largest option of bus seats on the site. Some of the advantages of dealing with us are:

-    You can choose your seat
-    You can book your bus tickets online, by phone, or in person
-    You can get your tickets home delivered and pay by cash on delivery
-    You can choose from over 1500+ bus operators
-    You can choose from buses based on boarding points, timing and bus type
      cash on delivery

If you think we can add value in any other way, you can send us your feedback using the form on the left-hand-side of the page.

Do I need to register to use redBus?

No. redBus does not require its customers to go through a tedious registration process.

Does booking online cost me more?

Not at all! The price of the bus ticket is the same as you would get from the bus operator too.The price of hotel voucher is the same or sometimes discounted depending on the season/time.

Ticket-related
Is it mandatory to take a printout of the ticket?

It depends on the bus operator you have booked your ticket with. Even mTickets are available on redBus. For operators that support mTickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel.

For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.

To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

I've lost my ticket. What should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centers and our executive will re-send you a copy by mail.

What is an mTicket?

An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has the TIN number and the PNR number along with other ticket related information. It can be used to board the bus. Please note that not all operators accept mTickets. To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

I didn’t receive my mTicket. Can you re-send it?

You can generate your mTicket online. Click on the Print/SMS ticket link on the home page on www.redBus.in. Enter your TIN number mentioned on the e-ticket we e-mailed you. Choose the SMS option and click on Submit. In case you don’t have a copy of the e-ticket either, contact our call center and our executive will assist you.

I entered the wrong mobile number while booking. Can I get my mTicket on a different number?

Sure you can. Please contact our call center and our executive will send you the mTicket on your desired number.

Booking-related
Your site shows me a request button when I search for my route. What is this?

Seats for some of the buses are not readily available with redBus. In such cases, we will take the trouble of helping customers by getting wanted seats from the bus operator and providing it to customers. Therefore, if you see a request button, it’s recommended that you leave your contact details there and a redBus executive will try to arrange a ticket for you. Alternately, you can call us and get live help from our executives.

I have placed a request. How much time will it take to hear from you now?

We will call you basis the requests queue and date of journey. At times we are inundated with requests and this may cause a delay in the time we may take to get back to you. If you face such a delay, it’s best to call us up and check on the status of your request.

Payment-related
Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

I don't have a credit card. Can I still buy a bus ticket?

Sure you can. You can call us and book your bus ticket over the phone. You can get the tickets home delivered at a cost of Rs.40 and pay cash on delivery.

What payment options do I have?

The different payment options are

  • Credit card
  • Debit card
  • Internet banking (Internet enabled online bank account)
  • Cash-on-delivery (available in select major cities)
  • Cash cards (ITZ cash, Done card, Oxi cash, Tick business and Zip cash)
How does the transaction appear on my card / account statement?

Transactions on redBus will appear as REDBUS.IN, www.redbus.in in your bank statement.

How can I order a home delivery?

To order a home delivery, contact us at any of our call centers. Our executive will book a ticket for you and have it home delivered at a time most convenient to you. You can also order a home delivery online (except for same day travel). We have home delivery as a payment option on the payment page. You can leave your delivery preferences there. We will call to confirm the details you have provided us and dispatch the ticket.

Is it safe to use my credit card on this site?

Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

Cancellation-related
Can I cancel my ticket online?

Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center.

The following is the usual cancellation fee:

  • Time Frame
  • Cancellation Fee
  • Upto 1 week before the travel
  • No charge (fully refundable)
  • Less than 1 week and upto 3 days before the travel
  • 5% of the total ticket fare
  • Less than 3 days and upto 24 hrs before the travel
  • 10% of the total ticket fare
  • *Less than 24 hrs  before departure
  • No refund

However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.

Refund-related
I missed the bus. Do I get a refund?

redBus provides a 100% refund if the bus is missed due to either redBus or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to redBus no refund is provided.

How can I get a refund in case I cancel my ticket?

The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash coupon.

The cash coupon is a code that can be used against any future bookings with us (within 6 months of cancellation date).

What is a cash coupon?

The cash coupon is a 12 digit alpha-numeric code that can be used as money while purchasing a ticket through redbus.

Can I use more than one cash coupon during a single transaction?

Yes. You can use more than one cash coupon during a single transaction on redBus. You can enter as many as 3 coupons per transaction. However each coupon can be used only once. Every time you enter a new cash coupon number, you submit the number using 'calculate'. The balance after the transaction will be associated with the new cash coupon.

I don't want the cash coupon - I want my money back. What do I do?

The cash coupon policy was introduced for convenience to the user so that they don't have to go through the payment procedure all over again. However, if you wish to encash the cash coupon, you can do so by sending us a mail . We will require your cash coupon number, and the bank / card details you used while making a payment the time you transacted. The money will reflect in your card / account within 10 business days.

Phone Booking & COD
Booking Related:
I don’t have a credit/debit card. Can I still book a ticket online?

Sure you can. You have two options:
-   Call 394-12345 and our call center executives will book the bus ticket for you. These tickets will then get delivered to your home and      you can pay in cash
-    You can book the ticket online by choosing “Cash On Delivery” in payment options. You can pay in cash once the ticket gets delivered       to you.

How can I order a home delivery?

To order a home delivery, contact us at any of our call centers at 394-12345.Prefix the city STD code to this number. Our executive will book the ticket and deliver it to your home/office address. You can also order a home delivery online (except for same day travel) by choosing “Cash On Delivery” in the payment option.

What are the charges for COD?

You will be charged Rs. 40 as delivery charges for COD.

What will be the charges for COD if I book return tickets?

If you book your return tickets before the onward ticket is dispatched, you will be charged only Rs. 40.

Is the Cash on Delivery service available across India?

Currently we have Cash on Delivery service in Ahmedabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vizag and several other cities.

I cannot see my area in the drop down list. How can I book the COD?

Please call 394-12345 and our executives will help you to book the ticket.

Do you deliver tickets on Sundays?

Yes. Currently Sunday delivery is available in Bangalore, Chennai and Hyderabad.

Is my COD booking made on web a confirmed ticket?

Yes. You can get a confirmed COD ticket online provided you book at least 2 days in advance.

Payment Related:
Can I pay by Card for COD?

No. We only accept cash for COD.

Cancellation related:
How do I cancel my ‘Cash on Delivery’ ticket?

Cash on Delivery tickets can be cancelled by calling our call center at 394-12345.These tickets cannot be cancelled online.

I booked a COD but want to cancel it now. The ticket is not delivered yet. What to do?

Call 394-12345 for pre-delivery COD cancellations at zero cancellation fees.

Will there be any charge for cancelling COD ticket?

No. You don’t have to pay cancellation charges if the ticket is cancelled before delivery.

Refund related:
How will I get a refund of the cancelled ‘Cash on Delivery’ ticket?

For cash on delivery tickets, the refund amount can be transferred only to your bank account. Please provide the following bank details to our call center executive while canceling the ticket:

-   Account holder’s name
-   Bank A/C number
-   Bank Name
-   Branch Name
-   IFSC code

COD Tracking:
I have booked a ticket but have not got it yet. How can I know the delivery status

Please call 394-12345 and mention the phone number used for booking the ticket. Our executive will update you about the status of delivery

I left a request for COD. When will I hear from your team?

For requests placed between 10 AM to 9 PM, our executives will call you within 30 minutes. If you place a request after 9 PM, we will call you next day.

Insurance Related
General:
What are the coverage details of travel insurance?
Insurance
How do I purchase Domestic Travel Insurance Policy?

You can purchase Domestic Travel Insurance Policy while purchasing your ticket online on www.redbus.in

If I have any queries, who do I call?

Please call our helpline – (080 39412345) for all your queries or drop in a mail at (support@redbus.in)

Who can purchase Domestic Travel Insurance Policy?

Domestic Travel Insurance Policy is available to customers who are travelling domestically within India. The person must be travelling to a destination currently serviced by redbus.in.

Can more than one policy be issued for the same trip?

No. Each individual can be insured under only one Policy during their journey.

I have purchased Domestic Travel Insurance Policy whilst purchasing my bus ticket, but cannot download my policy certificate, what do I do?

Please call our helpline – (080 39412345) for all your queries or drop in a mail at (support@redbus.in)

Do I need to be citizen of India to purchase this policy?

Yes, Only an Indian citizen can purchase Domestic Travel Insurance Policy and between 1 to 70 yrs of age.


Policy Related:
When does the cover begin?

You are covered from the start date of your policy till the end date of your policy or from City of Origin or 7 days whichever is earlier. The policy end date will be confirmed on your policy certificate.

Is there any exclusion to the policy?

Yes. There are some exclusions and conditions that are specific to individual sections. Also, there are General exclusions and conditions applicable to all the sections of the policy. Please read the policy wording carefully to know the comprehensive list of exclusions.

Can I extend my Domestic Travel Insurance Policy?

No, the Domestic Travel Insurance Policy cannot be extended.

What is the eligible age Domestic to purchase Domestic Travel Insurance Policy?

Domestic Travel Insurance Policy is available to persons in the age Domestic of 1 to 70 years.

What is the maximum trip length?

Domestic Travel Insurance (Domestic) can be purchased for trips up to 7 days.

What is a deductible?

A deductible is the amount that has to be borne by the insured for each claim.

Do you cover my luggage?

Yes, we cover Loss of Checked-in Baggage - although you are required to take all reasonable precautions to protect your property, which means taking all necessary steps to avoid any loss or damage and not leaving it unsupervised.


Cancellation, Extension & Amendment :
I purchased Domestic Travel Insurance policy while booking my ticket on redbus.in website and want to cancel my policy, what should I do?

This Domestic Travel Insurance policy can be cancelled only along with your redbus.in ticket. Thus if you are cancelling your redbus.in ticket, your policy will be cancelled. You cannot cancel the policy once taken, without cancelling the ticket.

I purchased Domestic Travel Insurance policy while booking my ticket on redbus.in website and want to extend my policy, what should I do?

Domestic Travel Insurance Policy cannot be extended.


Insurance Disclaimer – Insurance is the subject matter of solicitation

Frequently Asked Questions about Hotel Booking


General
What is the standard check – in/out – time in the hotels?

The standard check-in time is after 1400 hrs (local time) and check-out time is 12 noon. But it may vary from season to season and city to city. Please check with the hotel for clarity.

Will there be any extra hotel charges for children?

While booking, select the number of children travelling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.

What's the difference between a Double and a Twin Room?

A Double Room has 1 King-size bed where-as a Twin Room has 2 Single or Queen-sized beds.

Can more than three adults stay in one room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you've booked.

Booking-related
How do I know if my booking was successful?

After you have completed the transaction, you will receive an email confirmation from us for your booking. Please carry a print out of the confirmation ticket at the time of travel.

How will I get the hotel contact details?

The hotel details - Contact Number, Email Id, Address and other important details will be mentioned on the confirmation ticket which you will receive once the booking is confirmed.

After I completed my booking, my money got deducted, and I have not received any confirmation mail or booking ID from your side. What should I do?

Such cases, though rare, usually happen when one is paying through net banking and are usually the result of a slow internet connection. To know why this can happen, it's better to know a little of how net-banking payment works: Once a customer selects the bank and hits the "Make Payment" button, then redBus redirects the customer to the bank's website where he makes the payment. Once the payment is done the bank redirects the customer to redBus.in, where the booking is done after the payment is verified. Once this is done, the confirmation page is displayed and the confirmation voucher is sent to the customer's email.

What goes wrong? Well, for a booking to be made, it is necessary that you are redirected back to our website from the bank website for it is important for us to know that the payment has been made. If during this stage something goes wrong (i.e., power failure, or a slow internet connection) and the connection breaks down, our system won't know that the payment has been made and your account debited. In such a scenario the booking won't be generated. However, you need not despair; do call any one of our call center number, and we would process a confirmation or a refund depending on the scenario.

What all documents do I need to carry at the time of check-in?

It is mandatory for guests to present valid photo identification at the time of check-in. The identification proofs accepted are Drivers License, Voters Card, and Passport. If you are a Non-Resident/Foreign National, then you should carry your Visa/Passport. Without valid ID the guest might not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card. It is also important that you carry a print-out of your confirmation ticket / voucher.

Is it possible to get early/late Check-In/Out?

Most hotels in India usually have Check-In and Check-Out timings set at 12 Noon. Though there are some hotels that may allow an early Check-In or late Check-Out, it depends on the availability of the rooms that the hotel might have at its disposal at that time. Further, there are also chances that a hotel may charge you for one day extra in the case of an early Check-In or late Check-Out. Should you have any such requirement do let us know which hotel you have booked or are interested in booking, and we will find out the timings for you as well as any other information that you may require.

Cancellation-related
How do I cancel my hotel booking?

Please call our call center number for cancellation. Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. redBus shall not be liable to entertain any cancellation requests made directly to the hotel without intimating redBus and also through any other medium including, but not limited to, SMS or e-mail.

Can I modify my hotel booking?

redBus doesn't support changes and modifications to online bookings once they're made. Please don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.

What are the cancellation charges?

The cancellation charges depend on the hotel, time of stay ('season' time, 'off-season' time), and time of cancellation. To know what's applicable in your case, check the hotel's booking policy mentioned on the booking page while making the reservation. .

What if I'm not able to check-in to my hotel at all, will I get a refund?

If you don't show up at the hotel, you'll be considered as a no-show and still be charged the entire amount. You will not be entitled to a refund.

If I cancel my booking, how soon can I get a refund?

We take at least 7 to 10 working days to process refunds for bookings cancelled online. Your bank may debit its own separate charges from refunds made to your credit card or bank account.

If I need to cancel my hotel bookings, what is the latest I can do this by?

It depends on your hotel. Please go through the hotel's booking policy mentioned on the booking page while making the reservation (in case you missed it, it is always available on the voucher emailed to you). However, please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking on the day that you're supposed to check-in.

I still haven't received my refund. What do I do?

We're extremely sorry for the delay. Please call our customer care at 080 30970888.